Your Opinion Matters to SERVPRO of Barron, Dunn & Rusk Counties

1/20/2022 (Permalink)

For every job that SERVPRO of Barron, Dunn & Rusk Counties completes, we ask our customer to complete a Certificate of Satisfaction (COS). A COS is a questionnaire to help us evaluate how we’re doing. We strive to be the premier cleaning and restoration company in the area so our customers’ honest opinions are very important to us.

The COS asks the customer to score SERVPRO of Barron, Dunn & Rusk Counties from one (strongly disagree) to ten (strongly agree) on the following areas:

• SERPVPRO of Barron, Dunn & Rusk Counties' office staff was courteous, polite and helpful throughout the duration of the job.
• SERVPRO of Barron, Dunn & Rusk Counties’ on-sire personnel were prompt, courteous and attentive to my concerns.
• SERVPRO of Barron, Dunn & Rusk Counties’ on-site personnel clearly explained the cleaning and restoration process throughout the duration of the job.
• I was confident in the knowledge and professionalism of SERVPRO of Barron, Dunn & Rusk Counties’ on-site personnel who performed the services at my home or place of business.
• I was impressed by SERVPRO of Barron, Dunn & Rusk Counties’ on-site personnel that performed the services at my residence or place of business.
• I would use SERVPRO of Barron, Dunn & Rusk Counties to assist me for future cleaning and/or restoration needs.
• I would recommend SERVPRO of Barron, Dunn & Rusk Counties to my friends, family or colleagues.
• Overall, I am satisfied with the services provided by SERVPRO of Barron, Dunn & Rusk Counties.

The COS also asks what recommendations the customer has to help SERVPRO of Barron, Dunn & Rusk Counties improve its’ performance in the future and what additional comments the customer has.

Your opinion matters to us here at SERVPRO of Barron, Dunn & Rusk Counties! For any cleaning or restoration needs, please give us a call at 715-643-7171.